Refund policy

 

Returns, Exchanges & Cancellation Policy

At House of Anooh, every garment is thoughtfully handcrafted with care and attention to detail. Many of our pieces are produced in limited quantities or prepared specifically for each order. We kindly request you to review our policy before making a purchase.

Order Cancellation

Once an order has been placed, it cannot be cancelled or modified. We begin processing orders immediately to ensure timely dispatch and maintain the quality of our handcrafted pieces.

Returns

We do not accept returns for reasons including, but not limited to:

• Change of mind
• Personal preference
• Incorrect size selection
• Colour or design preference

Exchanges

We offer exchanges only in the following cases:

• You receive a damaged or defective product.
• You receive an incorrect item.
• A size exchange is requested (subject to availability).

All exchange requests must be raised within 48 hours of delivery.

For damaged or incorrect items, an unboxing video is mandatory for us to verify the issue and process your request.

To be eligible for an exchange, the product must be:

• Unused and unwashed
• In its original condition
• Returned with all original tags and packaging intact

Refunds

We do not offer refunds to the original payment method.

If an exchange is not possible and your request is approved after review, the amount will be issued as Store Credit, which can be redeemed on future purchases at House of Anooh.